Introduction

These Terms of Service govern the use of combatbootsmmr.com and the purchase of shoes from Kai Tai Limited. By accessing the website or placing an order, the customer agrees to these terms. If the customer does not agree, the customer must not use the website. The customer must be at least the age of majority in their jurisdiction to place an order. The customer must have the legal capacity to enter into a binding contract.

Account and Registration

The customer may need to create an account to purchase shoes. The customer must provide accurate and complete information. The customer is responsible for maintaining the confidentiality of account credentials. The customer must notify Kai Tai Limited immediately of any unauthorized use. Kai Tai Limited may suspend or terminate an account for violations of these terms or for fraudulent activity. The customer is responsible for all activity that occurs under their account. Kai Tai Limited reserves the right to refuse service to any customer.

Orders and Acceptance

All orders are subject to acceptance by Kai Tai Limited. The customer receives an order confirmation after placing an order. Kai Tai Limited may refuse or cancel an order for product unavailability, pricing errors, or suspected fraud. The customer will be notified of cancellation and any payment will be refunded according to the refund policy. The customer cannot cancel an order after it has been shipped. Kai Tai Limited may limit the quantity of shoes purchased per customer.

Pricing and Payment

Prices for shoes are displayed on combatbootsmmr.com. Prices may change without notice. The customer is responsible for applicable taxes and shipping fees. Payment must be made through approved methods. Kai Tai Limited uses secure payment processors. The customer must provide valid payment information. Kai Tai Limited is not responsible for payment failures caused by the customer's financial institution. Currency conversion fees may apply for international orders. The customer must pay all charges incurred by their account.

Shipping and Delivery

Kai Tai Limited ships to addresses provided by the customer. The customer is responsible for accurate shipping information. Shipping times vary by destination and carrier. Kai Tai Limited is not responsible for delays caused by carriers or customs. Title and risk of loss pass to the customer upon delivery to the carrier. The customer must inspect shoes upon delivery. The customer must pay any customs duties or import taxes. Kai Tai Limited does not ship to every location.

Returns and Refunds

Kai Tai Limited offers a strict 14 days no-reason refund policy. The customer may return shoes within 14 days of receipt for a refund without providing a reason. The shoes must be unworn, in original packaging, and with all tags attached. The customer must include the order number with the return. The customer must contact Kai Tai Limited at [email protected] to initiate a return. The customer is responsible for return shipping costs unless the return is due to an error by Kai Tai Limited. Kai Tai Limited recommends using a trackable shipping method. The customer is responsible for loss or damage during return shipping. After Kai Tai Limited receives the returned shoes and verifies compliance, the refund will be processed. Refund processing and arrival to the customer's account takes at least 14 days. This period begins when Kai Tai Limited approves the return. The customer must provide correct payment details. Kai Tai Limited is not responsible for delays caused by financial institutions. Refunds are issued to the original payment method. If the shoes are not in acceptable condition, Kai Tai Limited may deny the refund or issue a partial refund.

PayPal Refunds

For payments made through PayPal, refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer acknowledges that Kai Tai Limited does not control PayPal's processing times. The customer must contact PayPal for additional information after the refund is initiated.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must provide photographs and a description of the damage or defect. The customer must retain all packaging and the damaged shoes. The customer must follow the claim instructions provided by Kai Tai Limited. Kai Tai Limited will evaluate the claim. If approved, Kai Tai Limited will offer a replacement or refund. Claims submitted after 7 days of receipt will be denied. The customer must inspect shoes upon delivery.

Governing Law

These Terms of Service are governed by Hong Kong law. Any dispute arising from these terms or the use of combatbootsmmr.com shall be resolved under Hong Kong law. The courts of Hong Kong have exclusive jurisdiction. The customer consents to personal jurisdiction in Hong Kong.

Limitation of Liability

Kai Tai Limited is not liable for indirect, incidental, or consequential damages. The total liability of Kai Tai Limited shall not exceed the amount paid by the customer for the relevant order. This limitation applies to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion of certain warranties.

Changes to Terms

Kai Tai Limited may update these Terms of Service. The customer is responsible for reviewing the current version. Continued use of combatbootsmmr.com after changes constitutes acceptance.

Contact Information

For questions, contact Kai Tai Limited at [email protected], +852 5411 0082, or 2/F, Kai Tin Shopping Centre, 50 Kai Tin Road, Lam Tin. The customer may also use the contact form on combatbootsmmr.com.